‘[This book] should be widely read by all those who are interested in the subject of emotion at the workplace…Her book is quite invaluable to a wide range of audiences from trainee nurses to seasoned researchers in the sociology of emotion and medical sociology, to policy makers, the wider public and maybe some archbishops as well…Theodosius’ considerable achievement to turn our attention away from the commercialization of human feeling to the unmanaged heart of nursing.’ – Organization Studies
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